Complaint Dunlopillo@Tropicana City Mall
Complaint Dunlopillo@Tropicana City Mall
  • Complaint ID:



We have previously attended a Furniture Fair at Tropicana mall, and made an order with Dunlopillo for a package. The sales person (Johnny) told us that the package comprises of bed frame, mattress and free gift (bolster & Akemi protector).

Last month we have been to Dunlopillo suite in Tropicana Mall, and looking for item that suit us. We have chosen a Dunlopillo mattress package and the sales person quote us for RM 4500.

During delivery, they had sent us the wrong bedframe, this is the first issue that we unhappy at. 😡 Before the order concluded, they have been promising bedframe & delivery date has confirmed. Also, the salesperson (Marine Ng) in Tropicana then told us that the bedframe has confirmed but not sure why delivery was wrong. I wonder how they communicate internally and giving excuse to push down to delivery issue. Secondly, the free gift are not sending at the same time due to the out-of stock. 😡

Immediately we had contact salesperson(Johnny), due to the wrong bedframe they had promised us to give extra pillow. After that we heading to Tropicana City mall to look for the salesperson (Marine Ng), she is very reluctant to do so and not willing to give me extra pillow. What a mess! 😡

Recently, we had received called the free gift (bolster & Akemi protector) is ready to pick up. Somehow, the free gift has changed to “un-branded” bolster and protector. 😡 I would said it’s worst then carefour home brand products. I’ve made complaint to the selesperson but he told me it’s good in quality and asked to collect. Well, Akemi protector (king) size only selling RM45.00 in parkson now. I wouldn’t want to suffer myself again in order to collect the gift! 😡 But we are really unsatisfied with the way these peoples conducted the sales. We felt like being cheated!:mad: Buyer out there, please beware of all these salesperson.


Image Gallery
No images.

One Response to Complaint Dunlopillo@Tropicana City Mall

  1. dennis says:

    Don’t buy at Dunlopillo if this is the case. Majority salesperson cheating when they want u to buy, promise a lot then don’t deliver promise. Novaroam (Balakong) sell bad quality mattress too. Becareful…better still don’t buy there.