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Agensi Pekerjaan D&L - Complain.com.myComplain.com.my
Agensi Pekerjaan D&L
Agensi Pekerjaan D&L
  • Complaint ID:

    #269

Description

I have paid full payment to the agency to employ a Cambodian maid last year July 2010. 3 months after the submission, the agency manage to get me a maid but I was not happy with the service so after 3 days, I decided and informed the agency that I want to employ/change a new maid. After I sent the maid back to the agency, I was given a catalog to choose another maid.

I was told that I need to wait for 2 to 3 months in order for them to complete the documents and to get the maid to Malaysia.

After 9 months of waiting and I have lost all my patience, I talked to Jasmine again and she told me I can get my deposit back and cancel the employment request. I have been calling her frequently since then to check when I can get the deposit back. In fact, Jasmine did not answer my calls. I had to try calling her using another person’s cellphone to get hold of her. She said that she is angry for us calling her to rush on the process of the returning the deposit and that is also why she chose not to answer my calls.

It has been a year now. There are no news from the agency whether I will be getting back my deposits (RM 3950 as she promised me). The last time I spoke to her, she gave me the excuse that the accounting department of the agency have not issue the cheque yet and told me to wait until the further notice. Maybe half a month or so.

Her attitude was extremely rude. I told Jasmine that I can call the accounting department or talk to the boss directly but she refuse to provide me the number.

I even told her that I will log a complain regarding this issue, she reacted very calm and told us that we could go ahead as there is nothing she can do if I chose not to wait for the money to be return.

As for now, I would like know how long do I have to wait in order for me to get my deposits back as it is not a small amount.
Jasmine is the third person to follow up on my case and she is very rude and also the one who promised that I can get my deposit back.

Please do what is needful and contact me anytime if you need more information about the issue.

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Comments

One Response to Agensi Pekerjaan D&L

  1. Chloe says:

    Experiencing exactly the same response and feedback from this personnel and company. Finding them to be very irresponsible indeed.

    Other than getting a picture of a maid shown to me (which I have accepted), there has since Feb 2011 been no feedback on any action taken. (Note that this was way before the freeze by Cambodian govt). Requests for proof that work was done (e.g. correspondence to Cambodian suppliers to apply for a maid for me) were denied. In Oct 2011, I cancelled the booking and filled in their refund requisition form.

    They initially agreed that the refund should take 1 to 2 months but it’s been more than 3 months now and there is no definite date for refund.
    Looks like it’s just a delay tactic to hold us off.

    She even gallantly referred me to the Claims Tribunal if I want to get my money back. Finding them to be very irresponsible indeed.